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  • Besplatna dostava za kupovinu iznad 300 HRK.
  • Kontrola kvalitete prema HACCP standardima.
  • Brand poznat u više od 30 zemalja širom svijeta.
  • 100% sigurna kupnja plaćanje. Provjerena web trgovina.

Refund policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal on top of the boxes cannot be broken or opened. 

All customized products bought on Nutrisslim.com are exempt from being returned. 
All types of goods not bought on Nutrisslim.com are exempt from being returned. 

To complete your return:
- fill in the refund form or send an email with a clearly stated refund request to info@nutrisslim.com
- send back the item to Nutrisslim d.o.o., Obrtna cona 29, 1370 Logatec, Slovenia
- we require a receipt or proof of purchase 


Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Late or missing refunds


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
info@nutrisslim.com.

 


Exchanges


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@nutrisslim.com and mail your item to: Nutrisslim d.o.o., Obrtna cona 29, 1370 Logatec, Slovenia.


Shipping


To return your product, send us an email at info@nutrisslim.com and mail your item to: 
Nutrisslim d.o.o., Obrtna cona 29, 1370 Logatec, Slovenia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over EUR75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Nutrisslim d.o.o., Obrtna cona 29, 1370 Logatec, Slovenija

T: 01 353 50 51 | F: 01 5653042 | E: infohr@nutrisslim.com

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